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Zappos.com Website Review & Ratings + Zappos Coupons

Zappos: Products & Services

Zappos is one of America's leading online shoes and clothing stores. Zappos carries popular brands like Nike, Skechers, Adidas, K-Swiss, Saucony and many more.

Zappos offers numerous shopping categories:

Zappos: Company Background

Zappos was started in 1999 with the intention of becoming one of America's most popular online shoes stores. Today, Zappos has not only accomplished their goal, they have exceeded it, by not only being one of America's most popular online destinations for shoes, but also for clothing, accessories and other great merchandise.



Zappos: Customer Feedback & Reviews

There are hundreds of customer reviews online for Zappos and the majority of them are positive. Customer raved about Zappos' fast and free shipping, and excellent return policy. Most customer were very happy with Zappo's prices and high quality merchandise, but some were not. Most customers had a positive experience with the Zappos' customer service, but some did not. Overall, the majority of customers that reviewed Zappos were very happy with their Zappos shopping experience and would shop there again.

Some customer reviews were:

"I love this company! Free shipping both ways is just the start. I got a bad shoe - the heel broke on the third wearing. They not only shipped me a new pair...'

"Ordered a hard to find sports bag. Great price. Quick shipping. Thanks!"

"I ordered shoes at Zappos and received them within 5 business days. They look dirty and worn. it's obvious that someone has returned them...."

"EXCELLENT!!! Arrived next day even though the day before was Memorial day! Will definitely definitely order again. Highly recommended "

"I had ordered many things from Zappos and I have so impressed their their customer service and their return policy..." 

Zappos: Business Credibility & Trustworthiness

Zappos is accredited with the Better Business Bureau and has  a BBB rating of "A+". Over the last three years, there has only been 72 complaints filed against Zappos with the Better Business Bureau; however, all 72 complaints have been closed to the Better Business Bureau's satisfaction. Zappos has received an Elite rating from Stella Service. Zappos is customer certified "outstandng' from Bizrate. In addition, Zappos is a 2009 Business Week customer service champ.

Zappos: Website Popularity & Google Ranking

Zappos' is an extremely popular website. 

  • Zappos has a worldwide Alexa traffic rating of 838
  • Zappos has a Google pagerank of eight out of ten.
  • The Zappos site gets around 184,800 unique visitors daily.
  • About 67.5% of the visitors to the Zappos site are American.
Zappos: Social Media Presence

Zappos' social media presence:

  • Zappos can be followed on Facebook; they have 261,641 likes on Facebook and have 3,016 people talking about them. Zappos updates their Facebook page a couple of times a day .
  • Zappos can be followed on Twitter; they have 12,516 followers on Twitter and have posted 94,474 tweets. Zappos tweets a few times daily.
  • Zappos offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products
  • Zappos also has an active blog customers can follow; the Zappos blog is update daily.
Zappos: Website Security & Safety

Zappos is a very secure site. Zappos uses Secure Sockets Layer (SSL) technology to encrypt customers' private information to keep it secure from hackers. The Zappos site is VeriSign secure and is verified safe by Trustwave. Google Safe Browsing lists the Zappos site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. 

Zappos: Pricing & Packages

Zappos is generally slightly cheaper or almost identical in price compared to their leading competitors. In a price comparison of three products, Zappos was less expensive on two of the products than their leading competitors were, and was only a penny more on one product. 

Nike Air-Max 2012: 

  • Zappos: $170
  • Leadng competitor: $169.99

Nike Kids Free Run 3

  • Zappos: $54.00
  • Leadng competitor: $77.99

Ladies Calvin Klein Nadia dress shoes

  • Zappos: $119.00
  • Leadng competitor: $124.99


Zappos: Shipping Rates & Policies

Zappos shipping rates and policies:

  • Zapos only ships to addresses within the United States, USA territories and Military addresses. 
  • Zappos offers free standard shipping on all domestic orders, no matter the size of order.
  • Most customers Will receive their Zappos order in 4-5 business days.
  • Zappos offers Priority Mail for $7, 2-Business Day Shipping for $15 or 1-Business Day Shipping for $25.
Zappos: Payment Methods Accepted

Zappos accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Zappos also accepts payments through Paypal and Bill Me Later. Zappos also accepts debit cards. Zappos does not accept Cashier's checks, personal checks or money orders.

Zappos: Returns, Refunds & Exchange Policy

Zappos return/refund policy:

  • Zapppos offers a 365 day return policy.
  • All returns must be in new/unused condition and include their original packaging.
  • Return shipping is free
  • Zappos does not charge a restocking fee.
Zappos: Product images & screenshots
Zappos Coupons
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