Does Zappos offer free returns? What's their exchange policy?

What's Zappos returns and exchanges policy? Can you return in-store? How many days do you have to return items to Zappos for a full refund? Do I need a receipt to return my item to Zappos? Do items need to be in new condition?
Returns & exchanges policies rating: 4.5 - 2 ratings

Share your experience with Zappos' returns & exchanges policies

0 answers +0 votes
As part of your review, please rate Zappos' returns & exchanges policies:
Click a star to rate
Click a star to rate
Add answer Cancel
Yes, Zappos does offer free returns & exchanges.
Knoji Staff
138
Posted May 29, 2017

Yes, Zappos does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Learn more at zappos.com.

Shopping tip: (December 15, 2018): Use promo code EXTRA20 to save 20% off at zappos.com — redeem it here. You can also view more Zappos promo codes.

Update: we've found 209 more multi-brand shoe retailers that currently offer free returns & exchanges and 2,100 fashion stores that are offering free returns & exchanges . You can also view all 6,544 stores that offer free returns & exchanges across all categories.

This user rated Zappos's returns & exchanges policies: 5.0
Upvote
Not helpful
Amy Russell
6
Posted Apr 28, 2013

Yes, Hobby Lobby does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Hobby Lobby's homepage for additional pages with information on returns and exchanges.

This user rated Zappos's returns & exchanges policies: 4.0
Upvote
Not helpful
Rated 4.2 - 45 reviews

About Zappos

Zappos is a major multi-brand shoe retailers company operating the e-commerce site zappos.com. Zappos sells its products and services in the multi-brand shoe retailers vertical, offering discounts and promo codes to its customers infrequently. Zappos is very well-regarded among shoppers on Knoji, with 45 ratings and an average rating of 4.2 stars. Zappos scores very highly compared to other brands in the multi-brand shoe retailers industry, providing 18 e-commerce features to better serve its customers.

Zappos' Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Zappos offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Zappos offers free shipping on all qualifying orders. Get free delivery on your order from Zappos, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
No
It appears that Zappos may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Zappos accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
No
It appears that Zappos may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Zappos may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Zappos may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
No
It appears that Zappos may not offer promo codes currently. Read full answer >>
Sales:
Yes
Zappos runs a clearance and promotions page on their website. Check the official Zappos sales page for the latest discounted prices and sales directly from Zappos Read full answer >>
Black Friday Ad:
Yes
Zappos offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Zappos offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that Zappos may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that Zappos may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that Zappos may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Zappos may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Zappos may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Zappos may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Zappos may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Zappos may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Zappos offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Zappos offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
Zappos offers gift cards and discounted gift cards during special promotional events. Find gift cards for Zappos. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
Zappos offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that Zappos may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Zappos may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Zappos may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Zappos may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Zappos may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Zappos may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Zappos offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Zappos may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Zappos offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features