Does Zappos offer free returns? What's their exchange policy?

What's Zappos returns and exchanges policy? Can you return in-store? How many days do you have to return items to Zappos for a full refund? Do I need a receipt to return my item to Zappos? Do items need to be in new condition?
Free return policies rating: 5.0 - 3 ratings
Yes, Zappos does offer free returns & exchanges.
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Shopping tip: Zappos also offers coupons and promo codes.
You can use Zappos coupons to unlock discounts at their website. View 2 active coupons.
What other shipping & returns policies does Zappos offer? Here's their scorecard:
Free Shipping: Yes More details Free Returns & Exchanges: Yes More details
International Shipping: No 8.3k stores offer this Curbside Pickup: No 693 stores offer this
Ship to Store: No 37 stores offer this
Do you have experience with this?Actually, I work for Zappos
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Knoji Staff
344
Jan 3, 2019
Hey Glenn
7
Jul 10, 2019

Zappos FAQ

Does Zappos offer free shipping?

Does Zappos offer free returns & exchanges?

Does Zappos offer international shipping?

Does Zappos offer curbside pickup?

Does Zappos offer ship to store?

View full FAQ
zappos.com
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