Zappos Review: Zappos Pros & Cons
Zappos (zappos.com) is an extremely popular which competes against other like
DSW, Foot Locker, Finish Line, Vans and Crocs . Based on our in-depth Zappos review, when compared to its competitors, Zappos ranks as the the #1 top-performing brand in its category. Read the full Zappos.com review below for more details.
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Large size selection:
Does each brand offer a large selection of sizes? Are there a wide variety of sizes at each brand?
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Fair trade certified:
Does each brand offer fair trade products? Is each brand fair trade certified?
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Sustainable products:
Does each brand have sustainable products? Does each brand have environment-friendly products?
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Store credit card:
Does each brand have their own credit card? Does each brand offer a store credit card?
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Sole durability:
How would you rate the sturdiness of the soles of each brand? How durable are each brand's soles?
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Arch support:
How would you rate each brand's arch support? How is each brand's arch support compared to its competitors?
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Comfort:
How would you rate each brand's comfort? How would you rate each brand's support?
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Warranty:
How long does each brand's warranty last? Does each brand have a longer warranty?
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Face masks:
Does each brand sell face masks? Can I buy face masks at each brand?
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Products made in USA:
Are each brand products made in the USA? Does each brand manufacture their products in the United States?
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Sizing guides:
Does each brand offer a sizing guide on their website? Does each brand have a fit guide to help me with sizing?
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Cruelty-free products:
Are products sold at each brand cruelty free? Does each brand sell cruelty-free products?
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Eco-friendly materials:
Does each brand use eco-friendly materials? Does each brand use recyclable materials?
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Wash & care instructions:
Does each brand offer wash & care instructions on their website? Does each brand provide a wash & care guide for its products?
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Vegan products:
Does each brand offer vegan products? Does each brand offer vegan options?
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Customer service:
How good is each brand's customer service? How does each brand's customer service rate against its competitors?
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Price point:
How expensive is each brand? How much does each brand cost vs. competitors?
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Free shipping:
Does each brand offer free shipping? Does each brand offer site-wide free shipping?
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Free returns & exchanges:
Does each brand offer free returns? What's their exchange policy? Does each brand offer free returns & exchanges?
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International shipping:
Does each brand ship internationally? each brand international shipping?
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Curbside pickup:
Does each brand have curbside pickup? Does each brand have in-store pickup?
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Ship to store:
Does each brand does ship to store? Can I ship items to each brand to pick up in-store?
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PayPal:
Does each brand accept PayPal? each brand PayPal support?
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Debit & prepaid cards:
each brand debit card support? Does each brand take debit cards?
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Google Pay:
Does each brand accept Google Pay? Does each brand accept Google Pay?
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Apple Pay:
Does each brand accept Apple Pay? Does each brand accept Apple Pay?
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Amazon Pay:
Does each brand accept Amazon Pay? Does each brand take Amazon Pay?
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Shop Pay:
Does each brand accept Shop Pay? Does each brand take Shop Pay?
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Bitcoin:
Does each brand accept Bitcoin? Does each brand take Bitcoin for payment?
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Alipay:
Does each brand accept Alipay? Does each brand take Alipay?
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Official coupons page:
Does each brand have an official coupons page? Does each brand maintain its own coupon page?
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AARP discounts:
Does each brand offer discounts to AARP members? Does each brand have an AARP discount policy?
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Military discounts:
Does each brand offer a military discount? each brand military discount?
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Student discounts:
Does each brand have a student discount? Does each brand have a student discount?
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Price matching:
Does each brand price match? each brand price matching?
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Birthday discounts:
each brand birthday discount? Does each brand give birthday discounts?
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Senior discounts:
each brand senior discount? Does each brand have a senior discount policy?
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Teacher discounts:
Does each brand give discounts to teachers and educators? Does each brand give discounts to teachers and educators?
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Outlet stores:
Does each brand have an outlet store? Are there each brand outlet stores?
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Rewards programs:
Does each brand have a rewards program? each brand rewards program?
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Front-line worker discounts:
Does each brand offer discounts to front-line workers? Does each brand offer discounts to essential workers?
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Competitor coupons:
Does each brand accept competitors' coupons? Does each brand take competitor coupons?
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Coupon stacking:
Does each brand support coupon stacking? each brand coupon stacking?
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Wholesale purchasing:
Does each brand sell wholesale? each brand wholesale?
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Sales events:
Does each brand ever have sales or promotional events? How often does each brand have sales events?
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Black Friday Ads Page:
Does each brand have a Black Friday Ads page? Does each brand have a Black Friday Ads page?
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Cyber Monday sales:
Does each brand have a Cyber Monday ad this year? Does each brand have a Cyber Monday ad this year?
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Gift cards:
Does each brand offer gift cards? Does each brand accept gift cards or e-gift cards?
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Money-back guarantee:
Does each brand have a money-back guarantee? Can I get my money back if I'm not satisfied with my each brand purchase?
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Loyalty programs:
each brand loyalty or rewards program? Does each brand offer a loyalty or rewards program?
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Live chat:
Does each brand offer live chat support? each brand's live chat support?
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Order changes/cancellations:
Can I cancel or change my each brand order for free at any time? Am I able to adjust my each brand order once I've placed it?
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Order tracking:
How does I track my each brand order? each brand track order?
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White-glove delivery:
Does each brand offer white-glove delivery and assembly? Does each brand offer in-home delivery services?
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Contact information:
How does I contact each brand? How to contact each brand?
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Social media pages:
each brand social media pages? List of each brand's social media pages?
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Affirm financing:
Does each brand accept Affirm financing? each brand Affirm financing support?
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Afterpay financing:
Does each brand accept Afterpay financing? Does each brand take Afterpay financing?
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Klarna financing:
Does each brand accept Klarna financing? Does each brand take Klarna for financing?
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Sezzle financing:
Does each brand accept Sezzle financing? Does each brand support Sezzle financing?
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QuadPay financing:
Does each brand accept QuadPay financing? Does each brand take QuadPay?
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Splitit financing:
Does each brand accept Splitit financing? each brand Splitit financing support?
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Bread financing:
Does each brand accept Bread financing? Does each brand offer Bread as a financing option?
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Layaway programs:
Does each brand offer layaway programs? What is each brand's layaway policy?
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GreenSky:
Does each brand accept GreenSky financing? each brand GreenSky financing support?
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Snap Finance:
Does each brand accept Snap Finance? each brand Snap Finance support?
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Four financing:
Does each brand accept Four financing? Does each brand take Four financing?
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Website security & privacy:
Is each brand a secure website? Does they respect users' privacy? Does each brand have a valid privacy policy? Is their website secure?
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Influencer marketing:
Does each brand have an influencer marketing program? Does each brand use influencer marketing?
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Affiliate marketing:
each brand affiliate program? Does each brand offer an affiliate program?
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Environmentally conscious:
Is each brand an environmentally conscious brand? each brand eco-friendly?
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Diversity commitment:
Is each brand committed to racial equity? Has each brand taken concrete steps towards fighting racial injustice?
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Charitable causes:
Does each brand support any charitable or humanitarian causes? Does each brand give back to charity? Are there any social causes they stand for?
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Nurse discounts:
each brand nurse discounts? Does each brand have any discounts for nurses?
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Government worker discounts:
each brand government worker discount? Does each brand offer any discounts for government workers?
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Ethical practices:
Is each brand considered an ethical brand? Does each brand use ethical practices?
Zappos' strengths are:
- Good product guarantee details
- Offers variety of sizes details
- Offers ethically-sourced products details
- Offers environment-friendly products details
- Offers rewards credit card details
- Offers measurement chart details
- Offers cruelty-free policies details
- Offers eco-friendly options details
- Offers wash & care guide details
- Offers animal-free options details
- Offers free shipping policies details
- Offers free return policies details
- Accepts debit & prepaid card support details
- Offers veteran's discount policies details
- Offers student discount policies details
- Offers sales and promotions details
- Offers Black Friday Ads Page details
- Offers Cyber Monday page details
- Offers gift card support details
- Offers money-back guarantee policy details
- Offers live chat support details
- Allows modification & cancellation policies details
- Offers order tracking support details
- Offers contact information availability details
- Offers social media presence details
- Offers website security & privacy policies details
- Does affiliate marketing programs details
- Supportss charitable cause support details
- Supports ethical practices details
View 24 more strengths
Knoji has 65 Zappos reviews and ratings as of January 25, 2021. Knoji editors and the Knoji shopper community have reviewed Zappos and compared it against 0 top brands, reviewing Zappos based on product and store features such as variety of sizes, ethically-sourced products and environment-friendly products. Knoji reviews and ranks Zappos.com and other based on how many features each offers and based on a 5-star rating scale. Based on these factors and 65 Zappos reviews, Zappos earns an overall score of 5.0 out of 5.0 points. Zappos offers 7 total features such as large size selection, fair trade certified and sustainable products. Zappos''s review score is also bolstered by the fact that it is a very popular brand with high brand recognition among consumers.
Zappos Ratings: Discount, Payments & Shipping Policies
Read Zappos.com 5-star ratings and in-depth Zappos reviews. See how customers rate Zappos on store features, discount policies, availability of promo codes, payment methods accepted, and shipping and returns policies. Based on 65 reviews, Zappos.com has an overall brand score of 5.0 out of 5.
Zappos Discount Policies Review
3.0 stars
We reviewed Zappos' support for discounts for various customers such as seniors, teachers, and military veterans. Zappos does offer support for discounts for its customers. Specifically, Zappos offers the following discount policies:
military discounts and
student discounts. Zappos did not offer the following discounts at the time of our last Zappos review:
teacher discounts and
birthday discounts. More details at
zappos.com.
Zappos Shipping & Returns Policies Review
4.0 stars
We reviewed Zappos' shipping rates and shipping policies, as well as Zappos' returns policies. Zappos offers great policies and customer service for shipping, returns, and exchanges. Specifically, Zappos offers the following shipping and returns policies:
free shipping,
free returns & exchanges and
money-back guarantee.
Zappos Payment Methods Review
3.0 stars
We reviewed Zappos' support for various payment options such as Apple Pay, debit cards, and Google Pay. Zappos accepts some payment methods beyond standard credit card payments. Specifically, Zappos accepts the following payment methods:
debit & prepaid cards and
gift cards. Zappos did not accept the following payment options at the time of our last Zappos review:
PayPal,
Apple Pay and
Google Pay. Learn more at
Zappos' website.
Zappos Pricing Matching & Coupon Policies Review
1.0 stars
We reviewed Zappos' coupon acceptance policies as well as Zappos' support for price adjustments and price matching. Zappos does not currently offer any specific price matching or special couponing features for customers. Zappos does not offer the following pricing and couponing features at the time of our last Zappos review:
price matching,
coupon stacking and
competitor coupons. Check for any updates on
zappos.com.
Zappos FAQ
Pricing & Discount Policies
Does Zappos maintain its own coupon page?
No – Zappos does not offer official coupons page. We researched this on January 29, 2018, and at that time Zappos was offering official coupons support.
See 1 answer.
Does Zappos offer discounts to AARP members?
No – Zappos does not offer AARP discounts. We researched this on March 6, 2019, and at that time Zappos was offering AARP discount policies.
See 1 answer.
Does Zappos offer a military discount?
Yes – Zappos does offer military discounts. As of July 10, 2020, Zappos was offering veteran's discount policies on their website.
See 1 review.
Zappos student discount?
Yes – Zappos does offer student discounts. As of July 22, 2020, Zappos was offering student discount policies on their website.
See 1 review.
Does Zappos price match?
No – Zappos does not offer price matching. We researched this on December 6, 2018, and at that time Zappos was offering price adjustment policies.
See 1 answer.
Does Zappos give birthday discounts?
No – Zappos does not offer birthday discounts. We researched this on June 3, 2019, and at that time Zappos was offering birthday discount policies.
See 1 answer.
Zappos senior discount?
No – Zappos does not offer senior discounts. We researched this on February 15, 2018, and at that time Zappos was offering senior discount policies.
See 1 answer.
Zappos teacher discount?
No – Zappos does not offer teacher discounts. We researched this on July 14, 2018, and at that time Zappos was offering teacher discount policies.
See 1 answer.
Are there Zappos outlet stores?
No – Zappos does not offer outlet stores. We researched this on April 1, 2018, and at that time Zappos was offering availability of outlet stores.
See 1 answer.
Zappos rewards program?
No – Zappos does not offer rewards programs. We researched this on January 6, 2021, and at that time Zappos was offering rewards program.
See 1 answer.
Does Zappos take competitor coupons?
No – Zappos does not accept competitor coupons. We researched this on April 1, 2018, and at that time Zappos was accepting competitor coupon policies.
See 2 answers.
Does Zappos support coupon stacking?
No – Zappos does not allow coupon stacking. We researched this on April 1, 2018, and at that time Zappos was allowing coupon stacking policies.
See 1 answer.
Does Zappos sell wholesale?
No – Zappos does not offer wholesale purchasing. We researched this on December 30, 2020, and at that time Zappos was offering wholesale purchasing options.
See 0 answers.
How often does Zappos have sales events?
Yes – Zappos does offer sales events. As of April 1, 2018, Zappos was offering sales and promotions on their website.
See 2 reviews.
Does Zappos have a Black Friday Ads page?
Yes – Zappos does offer Black Friday Ads Page. As of November 18, 2020, Zappos was offering Black Friday Ads Page on their website.
See 1 review.
Does Zappos have a Cyber Monday ad this year?
Yes – Zappos does offer Cyber Monday sales. As of November 24, 2020, Zappos was offering Cyber Monday page on their website.
See 1 review.
Shipping & Returns Policies
Does Zappos offer free shipping?
Yes – Zappos does offer free shipping. As of January 3, 2019, Zappos was offering free shipping policies on their website.
See 2 reviews.
Does Zappos offer free returns? What's their exchange policy?
Yes – Zappos does offer free returns & exchanges. As of January 3, 2019, Zappos was offering free return policies on their website.
See 3 reviews.
Zappos international shipping?
No – Zappos does not offer international shipping. We researched this on April 1, 2018, and at that time Zappos was offering international shipping policies.
See 4 answers.
Does Zappos have in-store pickup?
No – Zappos does not offer curbside pickup. We researched this on September 29, 2020, and at that time Zappos was offering in-store pickup.
See 1 answer.
Payment Options
Zappos PayPal support?
No – Zappos does not accept PayPal. We researched this on August 9, 2018, and at that time Zappos was accepting PayPal support.
See 1 answer.
Zappos debit card support?
Yes – Zappos does accept debit & prepaid cards. As of June 15, 2018, Zappos was accepting debit & prepaid card support on their website.
See 2 reviews.
Does Zappos accept Google Pay?
No – Zappos does not accept Google Pay. We researched this on April 17, 2018, and at that time Zappos was accepting Google Pay support.
See 1 answer.
Does Zappos accept Apple Pay?
No – Zappos does not accept Apple Pay. We researched this on July 27, 2018, and at that time Zappos was accepting Apple Pay support.
See 1 answer.
Can I use Amazon Pay at Zappos?
No – Zappos does not accept Amazon Pay. We researched this on February 4, 2019, and at that time Zappos was accepting Amazon Pay support.
See 1 answer.
Does Zappos take Shop Pay?
No – Zappos does not accept Shop Pay. We researched this on December 6, 2020, and at that time Zappos was accepting Shop Pay support.
See 1 answer.
Does Zappos take Bitcoin for payment?
No – Zappos does not accept Bitcoin. We researched this on January 13, 2021, and at that time Zappos was accepting Bitcoin support.
See 1 answer.
Does Zappos take Alipay?
No – Zappos does not accept Alipay. We researched this on December 6, 2020, and at that time Zappos was accepting Alipay support.
See 1 answer.
Financing Options
Zappos Affirm financing support?
No – Zappos does not accept Affirm financing. We researched this on July 12, 2018, and at that time Zappos was accepting Affirm financing support.
See 1 answer.
Does Zappos accept Afterpay financing?
No – Zappos does not accept Afterpay financing. We researched this on September 17, 2018, and at that time Zappos was accepting Afterpay financing support.
See 1 answer.
Does Zappos take Klarna for financing?
No – Zappos does not accept Klarna financing. We researched this on September 17, 2018, and at that time Zappos was accepting Klarna financing support.
See 1 answer.
Does Zappos accept Sezzle financing?
No – Zappos does not accept Sezzle financing. We researched this on February 5, 2019, and at that time Zappos was accepting Sezzle financing support.
See 1 answer.
Does Zappos take QuadPay?
No – Zappos does not accept QuadPay financing. We researched this on February 5, 2019, and at that time Zappos was accepting QuadPay financing support.
See 1 answer.
Zappos Splitit financing support?
No – Zappos does not accept Splitit financing. We researched this on October 18, 2020, and at that time Zappos was accepting Splitit financing support.
See 1 answer.
Does Zappos offer Bread as a financing option?
No – Zappos does not accept Bread financing. We researched this on September 17, 2018, and at that time Zappos was accepting Bread financing support.
See 1 answer.
What is Zappos' layaway policy?
No – Zappos does not offer layaway programs. We researched this on January 13, 2021, and at that time Zappos was offering in-store layaway.
See 1 answer.
Does Zappos accept GreenSky financing?
No – Zappos does not accept GreenSky. We researched this on December 6, 2020, and at that time Zappos was accepting GreenSky financing support.
See 1 answer.
Zappos Snap Finance support?
No – Zappos does not accept Snap Finance. We researched this on December 7, 2020, and at that time Zappos was accepting Snap Finance support.
See 1 answer.
Does Zappos accept Four financing?
No – Zappos does not accept Four financing. We researched this on January 20, 2021, and at that time Zappos was accepting Four financing support.
See 1 answer.
Customer Service Features
Does Zappos offer gift cards?
Yes – Zappos does offer gift cards. As of July 18, 2020, Zappos was offering gift card support on their website.
See 2 reviews.
Does Zappos have a money-back guarantee?
Yes – Zappos does offer money-back guarantee. As of April 1, 2018, Zappos was offering money-back guarantee policy on their website.
See 1 review.
Does Zappos offer a loyalty or rewards program?
No – Zappos does not offer loyalty programs. We researched this on July 26, 2020, and at that time Zappos was offering loyalty programs.
See 1 answer.
Does Zappos offer live chat support?
Yes – Zappos does offer live chat. As of December 6, 2020, Zappos was offering live chat support on their website.
See 1 review.
Am I able to adjust my Zappos order once I've placed it?
Yes – Zappos does allow order changes/cancellations. As of January 3, 2021, Zappos was allowing modification & cancellation policies on their website.
See 1 review.
Zappos track order?
Yes – Zappos does offer order tracking. As of January 14, 2021, Zappos was offering order tracking support on their website.
See 1 review.
How do I contact Zappos?
Yes – Zappos does offer contact information. As of July 9, 2018, Zappos was offering contact information availability on their website.
See 1 review.
Zappos social media pages?
Yes – Zappos does offer social media pages. As of May 22, 2019, Zappos was offering social media presence on their website.
See 1 review.
Website Features
Does Zappos have a valid privacy policy? Is their website secure?
Yes – Zappos does offer website security & privacy. As of November 6, 2018, Zappos was offering website security & privacy policies on their website.
See 1 review.
Product & Service Features
Does Zappos offer a large selection of sizes?
Yes – Zappos does offer large size selection. As of November 25, 2019, Zappos was offering variety of sizes on their website.
See 1 review.
Is Zappos fair trade certified?
Yes – Zappos does offer fair trade certified. As of December 16, 2020, Zappos was offering ethically-sourced products on their website.
See 1 review.
Does Zappos have sustainable products?
Yes – Zappos does offer sustainable products. As of December 16, 2020, Zappos was offering environment-friendly products on their website.
See 1 review.
Does Zappos have their own credit card?
Yes – Zappos does offer store credit card. As of December 16, 2020, Zappos was offering rewards credit card on their website.
See 1 review.
How durable are Zappos' soles?
No – Zappos does not offer sole durability. We researched this on May 14, 2020, and at that time Zappos was offering sturdy soles.
See 0 answers.
How is Zappos' arch support compared to its competitors?
No – Zappos does not provide arch support. We researched this on May 14, 2020, and at that time Zappos was provideing foot support.
See 0 answers.
How would you rate Zappos' support?
No – Zappos does not comfort. We researched this on May 14, 2020, and at that time Zappos was ing support.
See 0 answers.
Does Zappos have a longer warranty?
No – Zappos does not offer warranty. We researched this on May 14, 2020, and at that time Zappos was offering product guarantee.
See 0 answers.
Are Zappos products made in the USA?
No – Zappos does not offer products made in USA. We researched this on December 16, 2020, and at that time Zappos was offering domestic production policy.
See 1 answer.
Does Zappos have a fit guide to help me with sizing?
Yes – Zappos does offer sizing guides. As of December 16, 2020, Zappos was offering measurement chart on their website.
See 1 review.
Does Zappos sell cruelty-free products?
Yes – Zappos does offer cruelty-free products. As of December 16, 2020, Zappos was offering cruelty-free policies on their website.
See 1 review.
Does Zappos use eco-friendly materials?
Yes – Zappos does offer eco-friendly materials. As of December 16, 2020, Zappos was offering eco-friendly options on their website.
See 1 review.
Does Zappos offer wash & care instructions on their website?
Yes – Zappos does offer wash & care instructions. As of December 16, 2020, Zappos was offering wash & care guide on their website.
See 1 review.
Does Zappos offer vegan options?
Yes – Zappos does offer vegan products. As of December 16, 2020, Zappos was offering animal-free options on their website.
See 1 review.
How does Zappos' customer service rate against its competitors?
No – Zappos does not offer customer service. We researched this on May 14, 2020, and at that time Zappos was offering customer support.
See 0 answers.
How much does Zappos cost?
No – Zappos does not price point. We researched this on January 15, 2019, and at that time Zappos was ing price competitiveness.
See 0 answers.
Marketing Programs
Does Zappos offer an affiliate program?
Yes – Zappos does do affiliate marketing. As of May 22, 2019, Zappos was that do affiliate marketing programs on their website.
See 1 review.
Other Features
Does Zappos give back to charity? Are there any social causes they stand for?
Yes – Zappos does supports charitable causes. As of January 13, 2021, Zappos was supportsing charitable cause support on their website.
See 1 review.
Is Zappos considered an ethical brand?
Yes – Zappos does support ethical practices. As of September 3, 2019, Zappos was supporting ethical practices on their website.
See 1 review.