Zappos Review

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Zappos Review: Zappos Pros & Cons

Zappos (zappos.com) is an extremely popular which competes against other like DSW, Foot Locker, Finish Line, Vans and Crocs . Based on our in-depth Zappos review, when compared to its competitors, Zappos ranks as the the #1 top-performing brand in its category. Read the full Zappos.com review below for more details.

  • Large size selection: Does each brand offer a large selection of sizes? Are there a wide variety of sizes at each brand?
  • Fair trade certified: Does each brand offer fair trade products? Is each brand fair trade certified?
  • Sustainable products: Does each brand have sustainable products? Does each brand have environment-friendly products?
  • Store credit card: Does each brand have their own credit card? Does each brand offer a store credit card?
  • Sole durability: How would you rate the sturdiness of the soles of each brand? How durable are each brand's soles?
  • Arch support: How would you rate each brand's arch support? How is each brand's arch support compared to its competitors?
  • Comfort: How would you rate each brand's comfort? How would you rate each brand's support?
  • Warranty: How long does each brand's warranty last? Does each brand have a longer warranty?
  • Face masks: Does each brand sell face masks? Can I buy face masks at each brand?
  • Products made in USA: Are each brand products made in the USA? Does each brand manufacture their products in the United States?
  • Sizing guides: Does each brand offer a sizing guide on their website? Does each brand have a fit guide to help me with sizing?
  • Cruelty-free products: Are products sold at each brand cruelty free? Does each brand sell cruelty-free products?
  • Eco-friendly materials: Does each brand use eco-friendly materials? Does each brand use recyclable materials?
  • Wash & care instructions: Does each brand offer wash & care instructions on their website? Does each brand provide a wash & care guide for its products?
  • Vegan products: Does each brand offer vegan products? Does each brand offer vegan options?
  • Customer service: How good is each brand's customer service? How does each brand's customer service rate against its competitors?
  • Price point: How expensive is each brand? How much does each brand cost vs. competitors?
  • Free shipping: Does each brand offer free shipping? Does each brand offer site-wide free shipping?
  • Free returns & exchanges: Does each brand offer free returns? What's their exchange policy? Does each brand offer free returns & exchanges?
  • International shipping: Does each brand ship internationally? each brand international shipping?
  • Curbside pickup: Does each brand have curbside pickup? Does each brand have in-store pickup?
  • Ship to store: Does each brand does ship to store? Can I ship items to each brand to pick up in-store?
  • PayPal: Does each brand accept PayPal? each brand PayPal support?
  • Debit & prepaid cards: each brand debit card support? Does each brand take debit cards?
  • Google Pay: Does each brand accept Google Pay? Does each brand accept Google Pay?
  • Apple Pay: Does each brand accept Apple Pay? Does each brand accept Apple Pay?
  • Amazon Pay: Does each brand accept Amazon Pay? Does each brand take Amazon Pay?
  • Shop Pay: Does each brand accept Shop Pay? Does each brand take Shop Pay?
  • Bitcoin: Does each brand accept Bitcoin? Does each brand take Bitcoin for payment?
  • Alipay: Does each brand accept Alipay? Does each brand take Alipay?
  • Official coupons page: Does each brand have an official coupons page? Does each brand maintain its own coupon page?
  • AARP discounts: Does each brand offer discounts to AARP members? Does each brand have an AARP discount policy?
  • Military discounts: Does each brand offer a military discount? each brand military discount?
  • Student discounts: Does each brand have a student discount? Does each brand have a student discount?
  • Price matching: Does each brand price match? each brand price matching?
  • Birthday discounts: each brand birthday discount? Does each brand give birthday discounts?
  • Senior discounts: each brand senior discount? Does each brand have a senior discount policy?
  • Teacher discounts: Does each brand give discounts to teachers and educators? Does each brand give discounts to teachers and educators?
  • Outlet stores: Does each brand have an outlet store? Are there each brand outlet stores?
  • Rewards programs: Does each brand have a rewards program? each brand rewards program?
  • Front-line worker discounts: Does each brand offer discounts to front-line workers? Does each brand offer discounts to essential workers?
  • Competitor coupons: Does each brand accept competitors' coupons? Does each brand take competitor coupons?
  • Coupon stacking: Does each brand support coupon stacking? each brand coupon stacking?
  • Wholesale purchasing: Does each brand sell wholesale? each brand wholesale?
  • Sales events: Does each brand ever have sales or promotional events? How often does each brand have sales events?
  • Black Friday Ads Page: Does each brand have a Black Friday Ads page? Does each brand have a Black Friday Ads page?
  • Cyber Monday sales: Does each brand have a Cyber Monday ad this year? Does each brand have a Cyber Monday ad this year?
  • Gift cards: Does each brand offer gift cards? Does each brand accept gift cards or e-gift cards?
  • Money-back guarantee: Does each brand have a money-back guarantee? Can I get my money back if I'm not satisfied with my each brand purchase?
  • Loyalty programs: each brand loyalty or rewards program? Does each brand offer a loyalty or rewards program?
  • Live chat: Does each brand offer live chat support? each brand's live chat support?
  • Order changes/cancellations: Can I cancel or change my each brand order for free at any time? Am I able to adjust my each brand order once I've placed it?
  • Order tracking: How does I track my each brand order? each brand track order?
  • White-glove delivery: Does each brand offer white-glove delivery and assembly? Does each brand offer in-home delivery services?
  • Contact information: How does I contact each brand? How to contact each brand?
  • Social media pages: each brand social media pages? List of each brand's social media pages?
  • Affirm financing: Does each brand accept Affirm financing? each brand Affirm financing support?
  • Afterpay financing: Does each brand accept Afterpay financing? Does each brand take Afterpay financing?
  • Klarna financing: Does each brand accept Klarna financing? Does each brand take Klarna for financing?
  • Sezzle financing: Does each brand accept Sezzle financing? Does each brand support Sezzle financing?
  • QuadPay financing: Does each brand accept QuadPay financing? Does each brand take QuadPay?
  • Splitit financing: Does each brand accept Splitit financing? each brand Splitit financing support?
  • Bread financing: Does each brand accept Bread financing? Does each brand offer Bread as a financing option?
  • Layaway programs: Does each brand offer layaway programs? What is each brand's layaway policy?
  • GreenSky: Does each brand accept GreenSky financing? each brand GreenSky financing support?
  • Snap Finance: Does each brand accept Snap Finance? each brand Snap Finance support?
  • Four financing: Does each brand accept Four financing? Does each brand take Four financing?
  • Website security & privacy: Is each brand a secure website? Does they respect users' privacy? Does each brand have a valid privacy policy? Is their website secure?
  • Influencer marketing: Does each brand have an influencer marketing program? Does each brand use influencer marketing?
  • Affiliate marketing: each brand affiliate program? Does each brand offer an affiliate program?
  • Environmentally conscious: Is each brand an environmentally conscious brand? each brand eco-friendly?
  • Diversity commitment: Is each brand committed to racial equity? Has each brand taken concrete steps towards fighting racial injustice?
  • Charitable causes: Does each brand support any charitable or humanitarian causes? Does each brand give back to charity? Are there any social causes they stand for?
  • Nurse discounts: each brand nurse discounts? Does each brand have any discounts for nurses?
  • Government worker discounts: each brand government worker discount? Does each brand offer any discounts for government workers?
  • Ethical practices: Is each brand considered an ethical brand? Does each brand use ethical practices?

Zappos' strengths are:

  • Good product guarantee details
  • Offers variety of sizes details
  • Offers ethically-sourced products details
  • Offers environment-friendly products details
  • Offers rewards credit card details
  • View 24 more strengths

Knoji has 65 Zappos reviews and ratings as of January 25, 2021. Knoji editors and the Knoji shopper community have reviewed Zappos and compared it against 0 top brands, reviewing Zappos based on product and store features such as variety of sizes, ethically-sourced products and environment-friendly products. Knoji reviews and ranks Zappos.com and other based on how many features each offers and based on a 5-star rating scale. Based on these factors and 65 Zappos reviews, Zappos earns an overall score of 5.0 out of 5.0 points. Zappos offers 7 total features such as large size selection, fair trade certified and sustainable products. Zappos''s review score is also bolstered by the fact that it is a very popular brand with high brand recognition among consumers.

Zappos Customer Reviews (1)

Zappos FAQ

Pricing & Discount Policies

Does Zappos maintain its own coupon page?

Does Zappos offer discounts to AARP members?

Does Zappos offer a military discount?

Zappos student discount?

Does Zappos price match?

Does Zappos give birthday discounts?

Zappos senior discount?

Zappos teacher discount?

Are there Zappos outlet stores?

Zappos rewards program?

Does Zappos take competitor coupons?

Does Zappos support coupon stacking?

Does Zappos sell wholesale?

How often does Zappos have sales events?

Does Zappos have a Black Friday Ads page?

Does Zappos have a Cyber Monday ad this year?

Shipping & Returns Policies

Does Zappos offer free shipping?

Does Zappos offer free returns? What's their exchange policy?

Zappos international shipping?

Does Zappos have in-store pickup?

Payment Options

Zappos PayPal support?

Zappos debit card support?

Does Zappos accept Google Pay?

Does Zappos accept Apple Pay?

Can I use Amazon Pay at Zappos?

Does Zappos take Shop Pay?

Does Zappos take Bitcoin for payment?

Does Zappos take Alipay?

Financing Options

Zappos Affirm financing support?

Does Zappos accept Afterpay financing?

Does Zappos take Klarna for financing?

Does Zappos accept Sezzle financing?

Does Zappos take QuadPay?

Zappos Splitit financing support?

Does Zappos offer Bread as a financing option?

What is Zappos' layaway policy?

Does Zappos accept GreenSky financing?

Zappos Snap Finance support?

Does Zappos accept Four financing?

Customer Service Features

Does Zappos offer gift cards?

Does Zappos have a money-back guarantee?

Does Zappos offer a loyalty or rewards program?

Does Zappos offer live chat support?

Am I able to adjust my Zappos order once I've placed it?

Zappos track order?

How do I contact Zappos?

Zappos social media pages?

Website Features

Does Zappos have a valid privacy policy? Is their website secure?

Product & Service Features

Does Zappos offer a large selection of sizes?

Is Zappos fair trade certified?

Does Zappos have sustainable products?

Does Zappos have their own credit card?

How durable are Zappos' soles?

How is Zappos' arch support compared to its competitors?

How would you rate Zappos' support?

Does Zappos have a longer warranty?

Are Zappos products made in the USA?

Does Zappos have a fit guide to help me with sizing?

Does Zappos sell cruelty-free products?

Does Zappos use eco-friendly materials?

Does Zappos offer wash & care instructions on their website?

Does Zappos offer vegan options?

How does Zappos' customer service rate against its competitors?

How much does Zappos cost?

Marketing Programs

Does Zappos offer an affiliate program?

Other Features

Does Zappos give back to charity? Are there any social causes they stand for?

Is Zappos considered an ethical brand?

zappos.com
Rated 5.0 - 65 reviews
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About Zappos

Zappos is a large company operating the e-commerce site zappos.com. Zappos sells its products and services in the footwear industry. Zappos actively provides discounts and coupons to its customers. Zappos has good ratings among shoppers on Knoji, with 65 ratings and an average rating of 3.7 stars. Zappos scores very well compared to other brands in the footwear industry, providing 30 e-commerce features to better serve its customers.

Zappos' Review Scorecard

Shipping & Returns Policies
Free Shipping:
Yes
Our review: Zappos offers free shipping on all qualifying orders. Get free delivery on your order from Zappos, program exclusions apply. See details on their free shipping policy page. Zappos free shipping review
Free Returns & Exchanges:
Yes
Our review: Zappos offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their free return policies page. Zappos free return policies review
International Shipping:
No
Our review: It appears that Zappos may not offer international shipping currently. Zappos international shipping review
Curbside Pickup:
No
Our review: It appears that Zappos may not offer curbside pickup currently. Zappos curbside pickup review
Payment Options
PayPal:
No
Our review: It appears that Zappos may not accept PayPal currently. Zappos PayPal review
Debit & Prepaid Cards:
Yes
Our review: Zappos accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Zappos debit & prepaid card support review
Google Pay:
No
Our review: It appears that Zappos may not accept Google Pay currently. Zappos Google Pay review
Apple Pay:
No
Our review: It appears that Zappos may not accept Apple Pay currently. Zappos.com Apple Pay review
Amazon Pay:
No
Our review: It appears that Zappos may not accept Amazon Pay currently. Zappos Amazon Pay review
Shop Pay:
No
Our review: It appears that Zappos may not accept Shop Pay currently. Zappos.com Shop Pay support review
Bitcoin:
No
Our review: It appears that Zappos may not accept Bitcoin currently. Zappos.com Bitcoin support review
Alipay:
No
Our review: It appears that Zappos may not accept Alipay currently. Zappos Alipay support review
Pricing & Discount Policies
Official Coupons Page:
Our review: Our team is still researching Zappos' official coupons support. Check back soon for update. Zappos.com official coupons page review
AARP Discounts:
No
Our review: It appears that Zappos may not offer AARP discounts currently. Zappos.com AARP discount policies review
Military Discounts:
Yes
Our review: Zappos offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for Zappos on their military discounts page. Zappos.com veteran's discount policies review
Student Discounts:
Yes
Our review: Zappos runs a student discount program for current students. Save up to 40% on Zappos through their student discount program. Program details are available on their student discounts page. Zappos student discounts review
Price Matching:
No
Our review: It appears that Zappos may not offer price matching currently. Zappos price matching review
Birthday Discounts:
No
Our review: It appears that Zappos may not offer birthday discounts currently. Zappos birthday discount policies review
Senior Discounts:
Our review: Our team is still researching Zappos' senior discount policies. Check back soon for update. Zappos.com senior discounts review
Teacher Discounts:
No
Our review: It appears that Zappos may not offer teacher discounts currently. Zappos teacher discounts review
Outlet Stores:
No
Our review: It appears that Zappos may not offer outlet stores currently. Zappos outlet stores review
Rewards Programs:
No
Our review: It appears that Zappos may not offer rewards programs currently. Zappos rewards program review
Competitor Coupons:
No
Our review: It appears that Zappos may not accept competitor coupons currently. Zappos competitor coupon policies review
Coupon Stacking:
No
Our review: It appears that Zappos may not allow coupon stacking currently. Zappos.com coupon stacking review
Wholesale Purchasing:
Our review: Our team is still researching Zappos' wholesale purchasing options. Check back soon for update. Zappos.com wholesale purchasing review
Sales Events:
Yes
Our review: Zappos runs a clearance and promotions page on their website. Check the official Zappos sales page for the latest discounted prices and sales directly from Zappos Zappos.com sales and promotions review
Black Friday Ads Page:
Yes
Our review: Zappos offers Black Friday Ads Page for qualifying orders and customers, according to their Black Friday Ads Page policies. See policies and program details on their Black Friday Ads Page page. Zappos.com Black Friday Ads Page review
Cyber Monday Sales:
Yes
Our review: Zappos offers Cyber Monday sales for qualifying orders and customers, according to their Cyber Monday sales policies. See policies and program details on their Cyber Monday page page. Zappos Cyber Monday page review
Customer Service Features
Gift Cards:
Yes
Our review: Zappos offers gift cards and discounted gift cards during special promotional events. Find gift cards for Zappos. with their gift card program. See policies and program details on their gift cards page. Zappos gift cards review
Money-back Guarantee:
Yes
Our review: Zappos offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Zappos money-back guarantee review
Loyalty Programs:
No
Our review: It appears that Zappos may not offer loyalty programs currently. Zappos loyalty programs review
Live Chat:
Yes
Our review: Zappos offers live chat for qualifying orders and customers, according to their live chat policies. See policies and program details on their live chat support page. Zappos live chat review
Order Changes/cancellations:
Yes
Our review: Zappos allows order changes/cancellations for qualifying orders and customers, according to their order changes/cancellations policies. See policies and program details on their modification & cancellation policies page. Zappos.com modification & cancellation policies review
Order Tracking:
Yes
Our review: Zappos offers order tracking for qualifying orders and customers, according to their order tracking policies. See policies and program details on their order tracking support page. Zappos order tracking support review
Contact Information:
Yes
Our review: Zappos offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Zappos contact information review
Social Media Pages:
Yes
Our review: Zappos offers social media pages for qualifying orders and customers, according to their social media pages policies. See policies and program details on their social media presence page. Zappos social media pages review
Financing Options
Affirm Financing:
No
Our review: It appears that Zappos may not accept Affirm financing currently. Zappos.com Affirm financing review
Afterpay Financing:
No
Our review: It appears that Zappos may not accept Afterpay financing currently. Zappos Afterpay financing support review
Klarna Financing:
No
Our review: It appears that Zappos may not accept Klarna financing currently. Zappos Klarna financing support review
Sezzle Financing:
No
Our review: It appears that Zappos may not accept Sezzle financing currently. Zappos Sezzle financing review
QuadPay Financing:
No
Our review: It appears that Zappos may not accept QuadPay financing currently. Zappos.com QuadPay financing support review
Splitit Financing:
No
Our review: It appears that Zappos may not accept Splitit financing currently. Zappos.com Splitit financing support review
Bread Financing:
No
Our review: It appears that Zappos may not accept Bread financing currently. Zappos.com Bread financing review
Layaway Programs:
No
Our review: It appears that Zappos may not offer layaway programs currently. Zappos layaway programs review
GreenSky:
No
Our review: It appears that Zappos may not accept GreenSky currently. Zappos GreenSky review
Snap Finance:
No
Our review: It appears that Zappos may not accept Snap Finance currently. Zappos Snap Finance support review
Four Financing:
No
Our review: It appears that Zappos may not accept Four financing currently. Zappos Four financing support review
Website Features
Website Security & Privacy:
Yes
Our review: Zappos offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Zappos.com website security & privacy review
Marketing Programs
Affiliate Marketing:
Yes
Our review: Zappos does affiliate marketing for qualifying orders and customers, according to their affiliate marketing policies. See policies and program details on their affiliate marketing programs page. Zappos.com affiliate marketing programs review
View all features

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