Zappos Review
Zappos (zappos.com) is an extremely popular multi-brand shoe retailer which competes against brands like DSW, Foot Locker and Finish Line. Compared to its peers, Zappos ranks as one of the top-performing brands in its category, with an overall ranking of #2 out of 1,390 total brands.
To review and rank Zappos, we spent approximately 80 hours reviewing the top 1,390 multi-brand shoe retailers based on 350 data points such as military discount policies, free shipping policies and customer service (see the full criteria list).
- Free shipping: Does each brand offer free shipping? Does each brand offer site-wide free shipping?
- Free returns & exchanges: Does each brand offer free returns? What's their exchange policy? Does each brand offer free returns & exchanges?
- Apple Pay: Does each brand accept Apple Pay? Can I use Apple Pay at each brand?
- Outlet stores: Does each brand have an outlet store? Are there each brand outlet stores?
- Money-back guarantee: Does each brand have a money-back guarantee? Can I get my money back if I'm not satisfied with my each brand purchase?
- Large size selection: How would you rate the size selection offered by each brand? How would you rate the availability of sizes at each brand?
- Price matching: Does each brand have a price matching policy? Does each brand price match? Who does they price match with?
- Official coupons page: Does each brand have an official coupons page? Does each brand maintain its own coupon page?
- Sales: Does each brand ever have sales or promotional events? How often does each brand have sales events?
- Student discounts: Does each brand offer student discounts? Does each brand give discounts to students with a valid student ID or email?
- Military discounts: Does each brand offer a military discount? each brand military discount?
- Senior discounts: Does each brand offer discounts to senior citizens? Does each brand have a senior discount policy?
- Birthday discounts: Does each brand offer discounts or freebies on your birthday? Does each brand give birthday discounts?
- International shipping: Does each brand ship internationally? Does each brand ship to countries outside the US?
- Loyalty programs: Does each brand offer a loyalty program? Does each brand have a loyalty or rewards program?
- Gift cards: Does each brand offer gift cards? Does each brand accept gift cards or e-gift cards?
- Affiliate programs: Does each brand have an affiliate program? Has anyone used it? each brand affiliate program? Does each brand work with affiliates?
- Competitor coupons: Does each brand accept competitors' coupons? Can I use competitor coupons at each brand?
- Coupon stacking: Can you stack coupons at each brand? What are their coupon stacking policies? What are each brand's coupon stacking policies? Are you able to stack coupons at each brand?
- Website security & privacy: Is each brand a secure website? Does they respect users' privacy? Does each brand have a valid privacy policy? Is their website secure?
- PayPal: Does each brand accept PayPal? Does each brand take PayPal for payment?
- Google Pay: Does each brand accept Google Pay? Does each brand take Google Pay as a payment option?
- Mobile apps: Does each brand offer a mobile app for iPhone, iPad, or Android? Does each brand have an iPhone app or Android app? Does they have an iPad app?
- Social media pages: Where can I find each brand's Facebook, Instagram, Twitter and other social pages? List of each brand's social media pages?
- Debit & prepaid cards: Does each brand accept debit cards, prepaid cards, or Visa gift cards? Does each brand take debit cards? How about prepaid cards or Visa gift cards?
- Promo codes: Does each brand ever offer promo codes? Does each brand's website support discount codes?
- Customer reviews: each brand reviews? What does people say on Yelp, Reddit, BBB, and Glassdoor? each brand customer reviews? How is each brand rated on BBB, Yelp, Glassdoor, or Reddit?
- Affirm financing: Does each brand accept Affirm financing? Does each brand take Affirm as a financing option?
- Afterpay financing: Does each brand accept Afterpay financing? Does each brand take Afterpay financing?
- Bread financing: Does each brand accept Bread financing? Does each brand use Bread as a financing option?
- Klarna financing: Does each brand accept Klarna financing? Does each brand take Klarna for financing?
- Contact information: How does I contact each brand? How to contact each brand?
- Teacher discounts: Does each brand offer discounts to teachers and educators? Does each brand have a teacher or educator discount policy?
- Price point: How expensive is each brand? How much does each brand cost vs. competitors?
- Black Friday ad: Where is each brand's official Black Friday deals page this year? Where is each brand's Black Friday Ads page?
- Cyber Monday ad: Where is each brand's Cyber Monday ad this year? Does each brand have an official Cyber Monday page?
- Ethical practices: Is each brand considered an ethical brand? Does each brand use ethical practices?
- Amazon Pay: Does each brand accept Amazon Pay? Can I use Amazon Pay at each brand?
- Sezzle financing: Does each brand accept Sezzle financing? Does each brand support Sezzle financing?
- QuadPay financing: Does each brand accept QuadPay financing? Does each brand take QuadPay?
- AARP discounts: Does each brand offer discounts to AARP members? Does each brand have an AARP discount policy?
Zappos' strengths are:
- Good size range details
Compare Zappos vs. top competitors (view all):
Zappos Review
: Features-at-a-Glance|
Overall Score
5.8
Full review
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Brand Popularity
View Site
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View codes | Read details | Read details | Read details |
Zappos Full Review
Overall Score
Zappos has an overall score of 3.0 out of 5 stars, giving it a ranking of 2 of 1,390 multi-brand shoe retailers.
To calculate Zappos' score, we look at a range of factors and compare them with other brands in the multi-brand shoe retailer space. We look at overall brand popularity, Zappos' price point compared to other multi-brand shoe retailers, as well as reviews they've received from customers. We also look at e-commerce features such as payment options accepted, discount policies, shipping and returns policies, and other customer service features.
Zappos eCommerce Store Ratings & Features
High-level summary of Zappos store features, discount policies, availability of promo codes, payment methods accepted, and shipping and returns policies.Zappos Online Ratings & Feedback
2.5 stars
Based on reviews posted at online review sites such as TrustPilot, Better Business Bureau, and Glassdoor, Zappos has generally negative feedback and ratings from customers. See more details of Zappos' online reviews here.
Zappos Promo Code Support
1.0 stars
Zappos does not allow for discount codes on its website. Based on our last research, Zappos did not support for discounts based on promotional codes on their site. Read more details of Zappos' promo code support here. You can also grab the latest coupons for Zappos on our Zappos promo codes page.
Zappos Discounts for Veterans, Seniors & Students
1.0 stars
Zappos may or may not offer special discounts or special pricing as a matter of store policy. Zappos did not offer the following discounts at the time of our last research: military discounts, student discounts, teacher discounts and birthday discounts. More details at zappos.com.
Zappos Shipping & Returns Policies
4.0 stars
Zappos offers great policies and customer service for shipping, returns, and exchanges. Specifically, Zappos offers the following shipping and returns policies: free shipping, free returns & exchanges and money-back guarantee.
Zappos Payment Methods Accepted
3.0 stars
Zappos accepts some payment methods beyond standard credit card payments. Specifically, Zappos accepts the following payment methods: debit & prepaid cards and gift cards. Zappos did not accept the following payment options at the time of our last research: PayPal, Apple Pay and Google Pay. Learn more at Zappos' website.
Zappos Pricing Matching & Special Couponing Policies
1.0 stars
Zappos does not currently offer any specific price matching or special couponing features for customers. Zappos does not offer the following pricing and couponing features at the time of our last research: price matching, coupon stacking and competitor coupons. Check for any updates on zappos.com.
Zappos FAQ
Product & Service Features
Shipping & Returns Policies
Payment Options
Pricing & Discount Policies
Customer Service Features
Financing Options
Website Features
Marketing Programs
Other Features
Compare Zappos with Similar Brands
Side-by-side comparisons of pricing, discounts, customer service, shipping policies, more
- Compare Zappos with Foot Locker
- Compare Zappos with DSW
- Compare Zappos with Finish Line
- Compare Zappos with Journeys
- Compare Zappos with Aldo
- Compare Zappos with Famous Footwear
- Compare Zappos with Jimmy Jazz
- Compare Zappos with JustFab
- Check out more multi-brand shoe retailers comparisons
2019 multi-brand shoe retailer top 10 rankings
- The top 10 best multi-brand shoe retailers overall
- The top 10 multi-brand shoe retailers w/ the best free shipping policies
- The top 10 multi-brand shoe retailers w/ the best returns & exchanges policies
- The top 10 multi-brand shoe retailers w/ the best Apple Pay support
- The top 10 multi-brand shoe retailers w/ the best availability of outlet stores
- The top 10 multi-brand shoe retailers w/ the best money-back guarantee policy
- The top 10 multi-brand shoe retailers w/ the best size range
- The top 10 multi-brand shoe retailers w/ the best price matching policies
- The top 10 multi-brand shoe retailers w/ the best official coupons support
- The top 10 multi-brand shoe retailers w/ the best student discount policies
- The top 10 multi-brand shoe retailers w/ the best military discount policies
- See more multi-brand shoe retailers top 10 lists
More Zappos Savings Tips
You might also like these coupons for multi-brand shoe retailers (April, 2019):
- Find more multi-brand shoe retailers coupon codes
Other Zappos discounts and related deals
- Free shipping: Zappos offer free shipping. You can also browse 9,296 other brands that offer free shipping.
- Loyalty programs: Zappos offer loyalty programs. You can also browse 534 other brands that offer loyalty programs.
- Student discounts: Check out 650 brands that offer student discounts. Read about Zappos student discount policies.
- Military discounts: Check out 1,163 brands that offer military discounts. Read about Zappos military discount policies.
- Senior discounts: Check out 258 brands that offer senior discounts. Read about Zappos senior discount policies.
- Birthday discounts: Check out 255 brands that offer birthday discounts. Read about Zappos birthday discount policies.
- Competitor coupons: Check out 42 brands that accept competitor coupons. Read about Zappos competitor coupon policies.
- Coupon stacking: Check out 17 brands that allow coupon stacking. Read about Zappos coupon stacking policies.
- Price matching: Check out 284 brands that offer price matching. Read about Zappos price matching policies.
- Free trials: Check out 591 brands that offer free trials. Read about Zappos free trial availability.
- Find more multi-brand shoe retailers store features
Find more promo codes for stores like Zappos
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Rated 4.0 - 49 reviews
zappos.com
About Zappos
Zappos is a large company operating the e-commerce site zappos.com. Zappos sells its products and services in the multi-brand shoe retailers industry. Zappos is a less active brand when it comes to discounting and offering coupons. Zappos has excellent ratings among shoppers on Knoji, with 49 ratings and an average rating of 4.0 stars. Zappos scores very well compared to other brands in the multi-brand shoe retailers industry, providing 18 e-commerce features to better serve its customers.
Zappos' Features Scorecard
Shipping & Returns Policies
Free Shipping:
Yes
Zappos offers free shipping on all qualifying orders. Get free delivery on your order from Zappos, program exclusions apply. See details on their free shipping policy page. Zappos free shipping >>
Free Returns & Exchanges:
Yes
Zappos offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Zappos returns & exchanges policies >>
International Shipping:
No
It appears that Zappos may not offer international shipping currently. Zappos international shipping >>
Payment Options
Debit & Prepaid Cards:
Yes
Zappos accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Zappos debit & prepaid card support >>
PayPal:
No
It appears that Zappos may not accept PayPal currently. Zappos PayPal >>
Apple Pay:
Maybe
It appears that Zappos may not accept Apple Pay currently. Zappos.com Apple Pay >>
Amazon Pay:
Maybe
It appears that Zappos may not accept Amazon Pay currently. Zappos Amazon Pay >>
Google Pay:
Maybe
It appears that Zappos may not accept Google Pay currently. Zappos Google Pay >>
Pricing & Discount Policies
Promo Codes:
No
It appears that Zappos may not offer promo codes currently. Zappos promo codes >>
Sales:
Yes
Zappos runs a clearance and promotions page on their website. Check the official Zappos sales page for the latest discounted prices and sales directly from Zappos Zappos.com availability of sales and promotions >>
Black Friday Ad:
Yes
Zappos offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Zappos Black Friday page >>
Military Discounts:
Maybe
It appears that Zappos may not offer military discounts currently. Zappos military discount policies >>
Cyber Monday Ad:
Yes
Zappos offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Zappos Cyber Monday ad >>
Official Coupons Page:
Maybe
It appears that Zappos may not offer official coupons page currently. Zappos.com official coupons page >>
Student Discounts:
Maybe
It appears that Zappos may not offer student discounts currently. Zappos student discounts >>
Price Matching:
Maybe
It appears that Zappos may not offer price matching currently. Zappos price matching >>
Senior Discounts:
Maybe
It appears that Zappos may not offer senior discounts currently. Zappos.com senior discounts >>
Birthday Discounts:
Maybe
It appears that Zappos may not offer birthday discounts currently. Zappos birthday discount policies >>
Outlet Stores:
Maybe
It appears that Zappos may not offer outlet stores currently. Zappos outlet stores >>
Competitor Coupons:
Maybe
It appears that Zappos may not accept competitor coupons currently. Zappos competitor coupon policies >>
AARP Discounts:
No
It appears that Zappos may not offer AARP discounts currently. Zappos.com AARP discount policies >>
Coupon Stacking:
Maybe
It appears that Zappos may not allow coupon stacking currently. Zappos.com coupon stacking >>
Customer Service Features
Contact Information:
Yes
Zappos offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Zappos contact information >>
Money-back Guarantee:
Yes
Zappos offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Zappos money-back guarantee >>
Gift Cards:
Yes
Zappos offers gift cards and discounted gift cards during special promotional events. Find gift cards for Zappos. with their gift card program. See policies and program details on their gift cards page. Zappos gift card support >>
Loyalty Programs:
Yes
Zappos offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Zappos loyalty programs >>
Social Media Pages:
Maybe
It appears that Zappos may not offer social media pages currently. Zappos.com social media pages >>
Customer Reviews:
Maybe
It appears that Zappos may not offer customer reviews currently. Zappos.com customer reviews >>
Financing Options
Affirm Financing:
Maybe
It appears that Zappos may not accept Affirm financing currently. Zappos.com Affirm financing >>
Afterpay Financing:
Maybe
It appears that Zappos may not accept Afterpay financing currently. Zappos Afterpay financing support >>
QuadPay Financing:
No
It appears that Zappos may not accept QuadPay financing currently. Zappos.com QuadPay financing support >>
Sezzle Financing:
No
It appears that Zappos may not accept Sezzle financing currently. Zappos Sezzle financing >>
Klarna Financing:
Maybe
It appears that Zappos may not accept Klarna financing currently. Zappos Klarna financing support >>
Bread Financing:
Maybe
It appears that Zappos may not accept Bread financing currently. Zappos.com Bread financing >>
Website Features
Website Security & Privacy:
Yes
Zappos offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Zappos.com website security & privacy >>
Mobile Apps:
Maybe
It appears that Zappos may not offer mobile apps currently. Zappos.com mobile apps >>
Marketing Programs
Affiliate Programs:
Yes
Zappos offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Zappos.com affiliate programs >>
Contact Zappos
- Zappos iOS app on iTunes
- Zappos Better Business Bureau rating
- Zappos customer service & FAQ page
- Zappos on Facebook
- Zappos on Google+
- Zappos Hoover's business profile
- Zappos Instagram page
- Zappos LinkedIn profile
- Zappos Pinterest feed
- Zappos Android app on the Play Store
- Zappos shipping policies page
- Zappos on Snapchat
- Zappos on Twitter
- Zappos Wikipedia profile
- Zappos on YouTube