Zappos Review

Zappos (zappos.com) is an extremely popular multi-brand shoe retailer which competes against brands like DSW, Foot Locker and Finish Line. Compared to its peers, Zappos ranks as one of the top-performing brands in its category, with an overall ranking of #2 out of 1,390 total brands.

To review and rank Zappos, we spent approximately 80 hours reviewing the top 1,390 multi-brand shoe retailers based on 350 data points such as military discount policies, free shipping policies and customer service (see the full criteria list).

  • Free shipping: Does each brand offer free shipping? Does each brand offer site-wide free shipping?
  • Free returns & exchanges: Does each brand offer free returns? What's their exchange policy? Does each brand offer free returns & exchanges?
  • Apple Pay: Does each brand accept Apple Pay? Can I use Apple Pay at each brand?
  • Outlet stores: Does each brand have an outlet store? Are there each brand outlet stores?
  • Money-back guarantee: Does each brand have a money-back guarantee? Can I get my money back if I'm not satisfied with my each brand purchase?
  • Large size selection: How would you rate the size selection offered by each brand? How would you rate the availability of sizes at each brand?
  • Price matching: Does each brand have a price matching policy? Does each brand price match? Who does they price match with?
  • Official coupons page: Does each brand have an official coupons page? Does each brand maintain its own coupon page?
  • Sales: Does each brand ever have sales or promotional events? How often does each brand have sales events?
  • Student discounts: Does each brand offer student discounts? Does each brand give discounts to students with a valid student ID or email?
  • Military discounts: Does each brand offer a military discount? each brand military discount?
  • Senior discounts: Does each brand offer discounts to senior citizens? Does each brand have a senior discount policy?
  • Birthday discounts: Does each brand offer discounts or freebies on your birthday? Does each brand give birthday discounts?
  • International shipping: Does each brand ship internationally? Does each brand ship to countries outside the US?
  • Loyalty programs: Does each brand offer a loyalty program? Does each brand have a loyalty or rewards program?
  • Gift cards: Does each brand offer gift cards? Does each brand accept gift cards or e-gift cards?
  • Affiliate programs: Does each brand have an affiliate program? Has anyone used it? each brand affiliate program? Does each brand work with affiliates?
  • Competitor coupons: Does each brand accept competitors' coupons? Can I use competitor coupons at each brand?
  • Coupon stacking: Can you stack coupons at each brand? What are their coupon stacking policies? What are each brand's coupon stacking policies? Are you able to stack coupons at each brand?
  • Website security & privacy: Is each brand a secure website? Does they respect users' privacy? Does each brand have a valid privacy policy? Is their website secure?
  • PayPal: Does each brand accept PayPal? Does each brand take PayPal for payment?
  • Google Pay: Does each brand accept Google Pay? Does each brand take Google Pay as a payment option?
  • Mobile apps: Does each brand offer a mobile app for iPhone, iPad, or Android? Does each brand have an iPhone app or Android app? Does they have an iPad app?
  • Social media pages: Where can I find each brand's Facebook, Instagram, Twitter and other social pages? List of each brand's social media pages?
  • Debit & prepaid cards: Does each brand accept debit cards, prepaid cards, or Visa gift cards? Does each brand take debit cards? How about prepaid cards or Visa gift cards?
  • Promo codes: Does each brand ever offer promo codes? Does each brand's website support discount codes?
  • Customer reviews: each brand reviews? What does people say on Yelp, Reddit, BBB, and Glassdoor? each brand customer reviews? How is each brand rated on BBB, Yelp, Glassdoor, or Reddit?
  • Affirm financing: Does each brand accept Affirm financing? Does each brand take Affirm as a financing option?
  • Afterpay financing: Does each brand accept Afterpay financing? Does each brand take Afterpay financing?
  • Bread financing: Does each brand accept Bread financing? Does each brand use Bread as a financing option?
  • Klarna financing: Does each brand accept Klarna financing? Does each brand take Klarna for financing?
  • Contact information: How does I contact each brand? How to contact each brand?
  • Teacher discounts: Does each brand offer discounts to teachers and educators? Does each brand have a teacher or educator discount policy?
  • Price point: How expensive is each brand? How much does each brand cost vs. competitors?
  • Black Friday ad: Where is each brand's official Black Friday deals page this year? Where is each brand's Black Friday Ads page?
  • Cyber Monday ad: Where is each brand's Cyber Monday ad this year? Does each brand have an official Cyber Monday page?
  • Ethical practices: Is each brand considered an ethical brand? Does each brand use ethical practices?
  • Amazon Pay: Does each brand accept Amazon Pay? Can I use Amazon Pay at each brand?
  • Sezzle financing: Does each brand accept Sezzle financing? Does each brand support Sezzle financing?
  • QuadPay financing: Does each brand accept QuadPay financing? Does each brand take QuadPay?
  • AARP discounts: Does each brand offer discounts to AARP members? Does each brand have an AARP discount policy?

Zappos' strengths are:

Compare Zappos vs. top competitors (view all):

Zappos FAQ

Product & Service Features

Shipping & Returns Policies

Payment Options

Pricing & Discount Policies

Customer Service Features

Financing Options

Website Features

Marketing Programs

Other Features

Compare Zappos with Similar Brands

Side-by-side comparisons of pricing, discounts, customer service, shipping policies, more

2019 multi-brand shoe retailer top 10 rankings

Get Zappos
3 coupons >
Rated 4.0 - 49 reviews
zappos.com

About Zappos

Zappos is a large company operating the e-commerce site zappos.com. Zappos sells its products and services in the multi-brand shoe retailers industry. Zappos is a less active brand when it comes to discounting and offering coupons. Zappos has excellent ratings among shoppers on Knoji, with 49 ratings and an average rating of 4.0 stars. Zappos scores very well compared to other brands in the multi-brand shoe retailers industry, providing 18 e-commerce features to better serve its customers.

Zappos' Features Scorecard

Shipping & Returns Policies
Free Shipping:
Yes
Zappos offers free shipping on all qualifying orders. Get free delivery on your order from Zappos, program exclusions apply. See details on their free shipping policy page. Zappos free shipping >>
Free Returns & Exchanges:
Yes
Zappos offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Zappos returns & exchanges policies >>
International Shipping:
No
It appears that Zappos may not offer international shipping currently. Zappos international shipping >>
Payment Options
Debit & Prepaid Cards:
Yes
Zappos accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Zappos debit & prepaid card support >>
PayPal:
No
It appears that Zappos may not accept PayPal currently. Zappos PayPal >>
Apple Pay:
Maybe
It appears that Zappos may not accept Apple Pay currently. Zappos.com Apple Pay >>
Amazon Pay:
Maybe
It appears that Zappos may not accept Amazon Pay currently. Zappos Amazon Pay >>
Google Pay:
Maybe
It appears that Zappos may not accept Google Pay currently. Zappos Google Pay >>
Pricing & Discount Policies
Promo Codes:
No
It appears that Zappos may not offer promo codes currently. Zappos promo codes >>
Sales:
Yes
Zappos runs a clearance and promotions page on their website. Check the official Zappos sales page for the latest discounted prices and sales directly from Zappos Zappos.com availability of sales and promotions >>
Black Friday Ad:
Yes
Zappos offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Zappos Black Friday page >>
Military Discounts:
Maybe
Cyber Monday Ad:
Yes
Zappos offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Zappos Cyber Monday ad >>
Official Coupons Page:
Maybe
It appears that Zappos may not offer official coupons page currently. Zappos.com official coupons page >>
Student Discounts:
Maybe
It appears that Zappos may not offer student discounts currently. Zappos student discounts >>
Price Matching:
Maybe
It appears that Zappos may not offer price matching currently. Zappos price matching >>
Senior Discounts:
Maybe
It appears that Zappos may not offer senior discounts currently. Zappos.com senior discounts >>
Birthday Discounts:
Maybe
Outlet Stores:
Maybe
It appears that Zappos may not offer outlet stores currently. Zappos outlet stores >>
Competitor Coupons:
Maybe
It appears that Zappos may not accept competitor coupons currently. Zappos competitor coupon policies >>
AARP Discounts:
No
Coupon Stacking:
Maybe
It appears that Zappos may not allow coupon stacking currently. Zappos.com coupon stacking >>
Customer Service Features
Contact Information:
Yes
Zappos offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Zappos contact information >>
Money-back Guarantee:
Yes
Zappos offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Zappos money-back guarantee >>
Gift Cards:
Yes
Zappos offers gift cards and discounted gift cards during special promotional events. Find gift cards for Zappos. with their gift card program. See policies and program details on their gift cards page. Zappos gift card support >>
Loyalty Programs:
Yes
Zappos offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Zappos loyalty programs >>
Social Media Pages:
Maybe
It appears that Zappos may not offer social media pages currently. Zappos.com social media pages >>
Customer Reviews:
Maybe
It appears that Zappos may not offer customer reviews currently. Zappos.com customer reviews >>
Financing Options
Affirm Financing:
Maybe
It appears that Zappos may not accept Affirm financing currently. Zappos.com Affirm financing >>
Afterpay Financing:
Maybe
It appears that Zappos may not accept Afterpay financing currently. Zappos Afterpay financing support >>
QuadPay Financing:
No
Sezzle Financing:
No
It appears that Zappos may not accept Sezzle financing currently. Zappos Sezzle financing >>
Klarna Financing:
Maybe
It appears that Zappos may not accept Klarna financing currently. Zappos Klarna financing support >>
Bread Financing:
Maybe
It appears that Zappos may not accept Bread financing currently. Zappos.com Bread financing >>
Website Features
Website Security & Privacy:
Yes
Zappos offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Zappos.com website security & privacy >>
Mobile Apps:
Maybe
It appears that Zappos may not offer mobile apps currently. Zappos.com mobile apps >>
Marketing Programs
Affiliate Programs:
Yes
Zappos offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Zappos.com affiliate programs >>
View all features